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Wings And Dreamz Private Limited (“us”, “we”, or “HealBoxx ”, which also includes its affiliates) is the author and publisher of the internet resource www.HealBoxx .com (“Website”) on the world wide web as well as the software and applications provided by HealBoxx , including but not limited to the mobile application ‘HealBoxx ’, (together with the Website, referred to as the “Services”)..
Generally some of the Services require us to know who you are so that we can best meet your needs. When you access the Services, or through any interaction with us via emails, telephone calls or other correspondence, we may ask you to voluntarily provide us with certain information that personally identifies you or could be used to personally identify you. You hereby consent to the collection of such information by HealBoxx . Without prejudice to the generality of the above, information collected by us from you may include (but is not limited to) the following:
3.1 Provisions Governing All and are not User specific: This section applies to all users.
3.1.3 All the information provided to HealBoxx by a User, including Personal Information or any Sensitive Personal Data or Information, is voluntary. You understand that HealBoxx may use certain information of yours, which has been designated as Personal Information or ‘Sensitive Personal Data or Information’ under the SPI Rules, (a) for the purpose of providing you the Services, (b) for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, (c) for sale or transfer of such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates (d) for communication purpose so as to provide You a better way of booking appointments and for obtaining feedback in relation to the Practitioners and their practice, (e) debugging customer support related issues. HealBoxx also reserves the right to use information provided by or about the End-User for the following purposes:
• Publishing such information on the Website.
• Contacting End-Users for offering new products or services
• Contacting End-Users for taking product and Service feedback.
• Analysing software usage patterns for improving product design and utility
• Analysing anonymised practice information for commercial use
If you have voluntarily provided your Personal Information to HealBoxx for any of the purposes stated above, you hereby consent to such collection and use of such information by HealBoxx . However, HealBoxx shall not contact You on Your telephone number(s) for any purpose including those mentioned in this sub-section 3.1.3, if such telephone number is registered with the Do Not Call registry (“DNC Registry”) under the PDPA without your express, clear and un-ambiguous written consent.
3.1.5 HealBoxx does not control or endorse the content, messages or information found in any Services and, therefore, HealBoxx specifically disclaims any liability with regard to the Services and any actions resulting from your participation in any Services, and you agree that you waive any claims against HealBoxx relating to same, and to the extent such waiver may be ineffective, you agree to release any claims against HealBoxx relating to the same
3.1.6 You are responsible for maintaining the accuracy of the information you submit to us, such as your contact information provided as part of account registration. If your personal information changes, you may correct, delete inaccuracies, or amend information by making the change on our member information page or by contacting us through privacy@HealBoxx .com. We will make good faith efforts to make requested changes in our then active databases as soon as 'reasonably practicable.’ If you provide any information that is untrue, inaccurate, out of date or incomplete (or becomes untrue, inaccurate, out of date or incomplete), or HealBoxx has reasonable grounds to suspect that the information provided by you is untrue, inaccurate, out of date or incomplete, HealBoxx may, at its sole discretion, discontinue the provision of the Services to you. There may be circumstances where HealBoxx will not correct, delete or update your Personal Data, including (a) where the Personal Data is opinion data which is kept solely for evaluative purpose; and (b) the Personal Data is in documents related to a prosecution if all proceedings relating to the prosecution have not been completed.
3.1.7 If you wish to cancel your account or request that we no longer use your information to provide you Services, contact us through support@HealBoxx .com . We will retain your information for as long as your account with the Services is active and as needed to provide you the Services. We shall not retain such information for longer than is required for the purposes for which the information may lawfully be used or is otherwise required under any other law for the time being in force. After a period of time, your data may be anonymised and aggregated, and then may be held by us as long as necessary for us to provide our Services effectively, but our use of the anonymised data will be solely for analytic purposes. Please note that your withdrawal of consent, or cancellation of account may result in HealBoxx being unable to provide you with its Services or to terminate any existing relationship HealBoxx may have with you.
3.1.8 If you wish to opt-out of receiving non-essential communications such as promotional and marketing-related information regarding the Services, please send us an email at support@HealBoxx .com
3.1.9 Payment: HealBoxx may require the User to pay with a credit card, wire transfer, debit card or cheque for Services for which subscription amount(s) is/are payable. HealBoxx will collect such User’s credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card number and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the User through the authentication process. User’s credit-card/debit card details are transacted upon secure sites of approved payment gateways which are digitally under encryption, thereby providing the highest possible degree of care as per current technology. However, HealBoxx provides you an option not to save your payment details. User is advised, however, that internet technology is not full proof safe and User should exercise discretion on using the same.
3.1.10 Usage of data in anonymised form: Due to the communications standards on the Internet, when a User or the End-User or anyone who visits the Website, HealBoxx automatically receives the URL of the site from which anyone visits. HealBoxx also receives the Internet Protocol (IP) address of each User’s computer (or the proxy server a User used to access the World Wide Web), User’s computer operating system and type of web browser the User is using, email patterns, as well as the name of User’s ISP. This information is used to analyse overall trends to help HealBoxx improve its Service. The linkage between User’s IP address and User’s personally identifiable information is not shared with or disclosed to third parties. Notwithstanding the above, HealBoxx may share and/or disclose some of the aggregate findings (not the specific data) in anonymised form (i.e., non-personally identifiable) with advertisers, sponsors, investors, strategic partners, and others in order to help grow its business.
3.1.12 To Create an Account with Us: A User may have limited access to the Website without creating an account on the Website. Unregistered Users can make appointments with the doctors by providing their name and phone number. In order to have access to all the features and benefits on our Website, a User must first create an account on our Website. To create an account, a User is required to provide the following information, which such User recognises and expressly acknowledges is Personal Information allowing others, including HealBoxx , to identify the User: name, User ID, email address, country, ZIP/postal code, age, phone number, password chosen by the User and valid financial account information. Other information requested on the registration page, including the ability to receive promotional offers from HealBoxx , is optional. HealBoxx may, in future, include other optional requests for information from the User to help HealBoxx to customise the Website to deliver personalised information to the User.
3.1.15 No-Spam: HealBoxx maintains a strict "No-Spam" policy, which means that HealBoxx does not intend to sell, rent or otherwise give your e-mail address to a third party without your consent
3.1.16 HIPPA: HealBoxx is HIPPA compliant and we are focused on providing high quality, affordable and accessible mental health care which includes regards and considerations for the rights of the clients to preserve the privacy of their health information and to ensure the appropriate security of all safeguards health information. Standards for the protection of patient health information are set out in federal legislation defined by the Health Insurance Portability and Accountability Act (HIPAA). We abide by all the standard norms of information privacy and at no point the confidentiality of the client information is compromised.
3.1.17 Latest Data Protection Practices: HealBoxx has implemented best international market practices and security policies, rules and technical measures to protect the personal data that it has under its control from unauthorised access, improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss. We further implement reasonable security practices and procedures and have a comprehensive documented information security programme and information security policies that contain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of HealBoxx ’s business. However, for any data loss or theft due to unauthorised access to the User’s electronic devices through which the User avails the Services, HealBoxx shall not be held liable for any loss whatsoever incurred by the User.
3.2 Provisions governing Practitioners: This section applies to all Practitioners/Therapist
3.2.1 Collection of Information: As part of the registration as well as the application creation and submission process that is available to Practitioners on HealBoxx , certain information, including Personal Information or Sensitive Personal Data or Information is collected from the Practitioners
3.2.3 Usage of Information Provided by You: Practitioners’ personally identifiable information, which they choose to provide to HealBoxx , is used to help the Practitioners describe and identify themselves. This information is exclusively owned by HealBoxx You will be the owner of your information and you consent to HealBoxx collecting, using, processing and/or disclosing this information for the purposes hereinafter stated . HealBoxx may use such information for commercial purposes and in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. HealBoxx also reserves the right to use information provided by or about the Practitioner for the following purposes:
• Publishing such information on the Website.
• Contacting Practitioners for offering new products or services subject to the telephone number registered with the DNC Registry.
• Contacting Practitioners for taking product feedback.
• Analysing software usage patterns for improving product design and utility
• Analysing anonymised practice information including financial, and inventory information for commercial use
3.2.4 Responsibility of Practitioners in regards to accuracy of Information provided by them: As HealBoxx automatically enables the listing of Practitioners’ information on its Website for every ‘Doctor’ or ‘Clinic’ added to a Practice using its software. The Practitioner information listed on Website is displayed when End-Users search for doctors on Website, and the Practitioner information listed on Website is used by End-Users to request for doctor appointments. Any personally identifiable information of the Practitioners listed on the Website is not generated by HealBoxx and is provided to HealBoxx by Practitioners who wish to enlist themselves on the Website, or is collected by HealBoxx from the public domain. HealBoxx displays such information on its Website on an as-is basis making no representation or warranty on the accuracy or completeness of the information. As such, we strongly encourage Practitioners to check the accuracy and completeness of their information from time to time, and inform us immediately of any discrepancies, changes or updates to such information. HealBoxx will, however, take reasonable steps to ensure the accuracy and completeness of this information.
3.2.5 Sharing of Information of Unregistered Practitioners: HealBoxx may also display information for Practitioners who have not signed up or registered for the Services, provided that the Practitioners have consented to HealBoxx collecting, processing and/or disclosing their information on the Website. Such Practitioners are verified by HealBoxx or its associates, and HealBoxx makes every effort to capture accurate information for such Practitioners. However, HealBoxx does not undertake any liability for any incorrect/incomplete information appearing on the Website for such Practitioners
3.3 Provisions governing End-Users :This section applies to all End-Users.
3.3.1 Collection of Information: As part of the registration/application creation and submission process that is available to End-Users on this Website, certain information, including Personal Information or Sensitive Personal Data or Information is collected from the End-Users
3.3.3 Modification/Deletion of Information provided by You: If you have inadvertently submitted any such information to HealBoxx prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is collected, processed, stored, used or disclosed, then you may access, modify and delete such information by using options provided on the Website. In addition, you can, by sending an email to privacy@HealBoxx .com, inquire whether HealBoxx is in possession of your personal data, and you may also require HealBoxx to delete and destroy all such information.
3.3.4 Usage of Information provided by You: End-Users’ personally identifiable information, which they choose to provide on the Website is used to help the End-Users describe/identify themselves. Other information that does not personally identify the End-Users as an individual, is collected by HealBoxx from End-Users (such as, patterns of utilization described above) and is exclusively owned by HealBoxx . HealBoxx may also use such information in an aggregated or non-personally identifiable form for research, statistical analysis and business intelligence purposes, and may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates. In particular, HealBoxx reserves with it the right to use anonymised End-User demographics information and anonymised End-User health information for the following purposes:
• Analysing software usage patterns for improving product design and utility.
• Analysing such information for research and development of new technologies.
• Using analysis of such information in other commercial product offerings of HealBoxx
• Sharing analysis of such information with third parties for commercial use
3.3.5 Modes of Communication: HealBoxx will communicate with the End-Users through email, phone and notices posted on the Website or through other means available through the service, including text and other forms of messaging. The End-Users can change their e-mail and contact preferences at any time by logging into their "Account" at www.HealBoxx .com and changing the account settings.
3.3.6 Collection of Demographic Information: At times, HealBoxx conducts a User survey to collect information about End-Users' preferences. These surveys are optional and if End-Users choose to respond, their responses will be kept anonymous. Similarly, HealBoxx may offer contests to qualifying End-Users in which we ask for contact and demographic information such as name, email address and mailing address. The demographic information that HealBoxx collects in the registration process and through surveys is used to help HealBoxx improve its Services to meet the needs and preferences of End-Users.
3.3.7 Recording of Electronic Communication and Phone Calls: HealBoxx may keep records of electronic communications and telephone calls received and made for making appointments or other purposes for the purpose of administration of Services, customer support, research and development and for better listing of Practitioners
3.3.8 Ensuring Confidentiality and Data Protection: All HealBoxx employees and data processors, who have access to, and are associated with the processing of sensitive personal data or information, are obliged to respect the confidentiality of every End-Users’ Personal Information or Sensitive Personal Data and Information. HealBoxx has put in place procedures and technologies as per good industry practices and in accordance with the applicable laws, to maintain security of all personal data from the point of collection to the point of destruction. Any third-party data processor to which HealBoxx transfers Personal Data shall have to agree to comply with those procedures and policies, or put in place adequate measures on their own
3.3.10 Disclosure of Personal Information: To the extent necessary to provide End-Users with the Services, HealBoxx may provide their Personal Information to third party contractors who work on behalf of or with HealBoxx to provide End-Users with such Services, to help HealBoxx communicate with End-Users or to maintain the Website. Generally these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website, including the providers of online communications services, may use and disclose the personal information collected in connection with the provision of these Services in accordance with their own privacy policies. In such circumstances, you consent to us disclosing your Personal Information to contractors, solely for the intended purposes only.
3.4 Policies Governing Casual Visitors
3.4.1 No sensitive personal data or information is automatically collected by HealBoxx from any casual visitors of this website, who are merely perusing the Website.
3.4.3 If you, as a casual visitor, have inadvertently browsed any other page of this Website prior to reading the privacy statements set out herein, and you do not agree with the manner in which such information is obtained, collected, processed, stored, used, disclosed or retained, merely quitting this browser application should ordinarily clear all temporary cookies installed by HealBoxx . All visitors, however, are encouraged to use the “clear cookies” functionality of their browsers to ensure such clearing / deletion, as HealBoxx cannot guarantee, predict or provide for the behaviour of the equipment of all the visitors of the Website.
• 4.1 Your Personal Information is maintained by HealBoxx in electronic form on its equipment, and on the equipment of its employees. Such information may also be converted to physical form from time to time. HealBoxx takes all necessary precautions to protect your personal information both online and offline, and implements reasonable security practices and measures including certain managerial, technical, operational and physical security control measures that are commensurate with respect to the information being collected and the nature of HealBoxx ’s business.
• 4.2 No administrator at HealBoxx will have knowledge of your password. It is important for You to not to share your password with anyone to protect yourself against unauthorised access either through your computer or your mobile phone. Be sure to log off from the Website when finished. HealBoxx does not undertake any liability for any unauthorised use of your account and password. If you suspect any unauthorized use of your account, you must immediately notify HealBoxx by sending an email to support@HealBoxx .com You shall be liable to indemnify HealBoxx due to any loss suffered by it due to such unauthorised use of your account and password.
• 4.3 HealBoxx makes all User information accessible to its employees, agents or partners and third parties only on a necessity basis, and binds only its employees to strict confidentiality obligations.
• 4.4 A Part of the functionality of HealBoxx is assisting the doctors to maintain and organise such information. HealBoxx may, therefore, retain and submit all such records to the appropriate authorities, or to doctors who request access to such information
• 4.5 A Part of the functionality of the HealBoxx is assisting the patients to access information relating to them. HealBoxx may, therefore, retain and submit all such records to the relevant patients, or to their doctors.
• 4.6 Notwithstanding the above, HealBoxx is not responsible for the confidentiality, security or distribution of your Personal Information by our partners and third parties outside the scope of our agreement with such partners and third parties. Further, HealBoxx shall not be responsible for any breach of security or for any actions of any third parties or events that are beyond the reasonable control of HealBoxx including but not limited to, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, poor quality of Internet service or telephone service of the User etc.
HealBoxx strongly encourages parents and guardians to supervise the online activities of their minor children and consider using parental control tools available from online services and software manufacturers to help provide a child-friendly online environment. These tools also can prevent minors from disclosing their name, address, and other personally identifiable information online without parental permission. Although the HealBoxx Website and Services are not intended for use by minors, HealBoxx respects the privacy of minors who may inadvertently use the internet or the mobile application
If the Practitioner with whom the User has booked a paid appointment through the Website is unable to meet the User, the User must write to us at support@healboxx within five days of the occurrence of such an event; in which case, the entire consultation amount as mentioned on the Website will be refunded to the User within the next five to six business days in the original mode of payment used by the User when booking. If the User fails to show up for an appointment with a Practitioner without canceling in advance, the amount will not be refunded and will be treated in accordance with Clause 3.4.6. However, if cancellation fees were charged (as charged by the Practitioner/Practice), you would not be entitled to a full refund, even if you canceled ahead of time. Users will not be entitled to any refunds if the Practitioner is unable to meet the User at the exact time of the scheduled appointment time on instant booking and the User is required to wait, regardless of whether the User is required to wait or chooses not to obtain the medical services from the said Practitioner.
Don't hesitate to contact us if you have any questions.